If you ever face a problem with your website and are unable to fix it on your own, ask the respective hosting provider’s client care team to assist you to bring the site back online. A swift resolution would be the best-case scenario, but many hosting companies reply within twenty four hours or even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be resolved swiftly, your website may not function properly or it may not be available whatsoever for a prolonged period of time, so you may lose prospective customers because it’s pretty unlikely that anyone will be happy to come back to a website that’s faulty. In this light, you ought to make sure not only that you can reach your web hosting provider, but also that they can answer and help you in a timely manner. If a web application update doesn’t go smoothly or you delete something mistakenly, for example, the site should be restored quickly in order to prevent protracted unavailability.

One-Hour Response Guarantee in Web Hosting

With a web hosting from us, you can forget about waiting for hours and hours, or even a whole day, to receive a reply to an e-mail or a customer support ticket. Regardless of when you get in touch with us, we’ll help you within less than an hour with any pre-sales and technical enquiries that you may have. The fact is, our real response time almost never surpasses twenty to thirty minutes. As we are on duty night and day, you will always receive support in a timely manner and we understand precisely how essential that is in the electronic age. Soon after you contact us, we’ll reply to your enquiries. In case you come across any technical predicament, we’ll resolve it instead of you, or we will supply you with all the necessary information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we know just how vital it is to obtain timely support, we promise that you’ll never have to wait for more than 1 hour to obtain a response to any ticket that you post from your semi-dedicated server Control Panel. In reality, you will rarely have to wait for more than twenty-thirty minutes and this applies to any query regardless of what its nature is – general, technical or billing. Plus, our client and tech support staff is available 24-7-365, which implies that even if you submit a ticket during public holidays, you will invariably obtain a lightning-fast reply, which will include the answer to an inquiry, the solution to a problem or the info necessary to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever have to spend a day hanging around awaiting a reply like you would with many other hosting companies.