A live chat is a real-time way of communication between a website hosting company's support crew and its clients. It is a very efficient method to receive some information about the website hosting services or have some issue resolved since you're speaking with a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the smaller possibility of errors at the time you exchange info such as usernames or domain names, the quicker response time as the communication is live as well as the fact that you don't need to stay on the chat all the time - you'll be able to do something different while the representative investigates the issue in question. What's more, you're able to join a live chat room from any computer which is connected to the world wide web, avoiding the phone fees that you will need to pay if you are calling to a different country.

Live Chat Support in Web Hosting

In addition to the telephone and ticket support, our company provides live chat support too. You can get in touch with us every single day, which includes weekends and holidays, and we can give you more information about the Linux web hosting that we offer in case you are not among our customers yet, or about basic and billing questions if you already have an account. Though for entirely technical issues you will need to open a trouble ticket to the technical support, as such issues require additional time to be taken care of, you can still get in touch with us on our live chat for some technical details. For example, we are able to help you set up an email address in your email client or troubleshoot a number of issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we supply with our Linux semi-dedicated hosting, you're able to find the the right answers for any questions you may have or get various problems resolved instantly. Our chat service is online every single day, so that you're able to speak to an agent even on holidays and weekends. In case you're unsure which package would be better for your web sites or if our innovative cloud hosting platform covers some system requirements, you may join the live chat before buying anything. If you're an existing customer, you can get more information about account settings, billing issues along with a variety of common technical issues you may experience, for example if you cannot install an email account in a client on your computer system. The live chat will save you plenty of time no matter where you are or when you get in touch with us.