A ticketing system is the most common means of communication that hosting companies offer to their clients. It is typically part of the billing account and is the very best way to resolve a problem that requires a certain period of time to investigate or that needs to be escalated to a server administrator. Thus, all responses contributed by either party will be stored in the very same place in the event that someone else needs to work on the issue at hand and the info in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which means that you’ll have to sign in and out of no less than two accounts to accomplish a given procedure or to reach the hosting company’s technical support team. If you desire to manage a couple of domains and each one is hosted in a different account, you will have to use an even larger number of accounts simultaneously. Also, it may take a substantial period of time for the provider to answer your ticket request.

Integrated Ticketing System in Web Hosting

In stark contrast with what you may find with many other hosting providers, the support ticket system that we’re using with our Linux web hosting is included in the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to memorize several log-on credentials, as you will be able to manage your tickets and the web hosting account itself in a single place. So, in case you’ve got an inquiry or face an obstacle, you can get in touch with our help desk staff instantly. Our system offers a smart search functionality. This means that even if you have opened a ton of tickets over the years, you will be able to track down the one that you want without any efforts. You can also check knowledge base recommendations for resolving commonly met challenges.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with us and you’d like to touch base with our customer service team representatives, you’ll be able to send a support ticket directly from your Hepsia hosting Control Panel instead of using a completely different support platform as you’ll need to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will allow you to post a new ticket with no effort and to look through older tickets using an intelligent search filter. Besides, you’ll be able to have a look at the applicable knowledge base articles that our system will offer you on the basis of the problem category that you select for your new ticket. You can perform all of the above-mentioned procedures without leaving your Control Panel at any moment, which suggests that in case you run into any complication or have an inquiry, you can contact our support engineers and fix the particular issue in less than sixty minutes using one single platform.