Many people who begin using their 1st web hosting account, or switch companies, typically have questions in regards to how given operations are done or stumble upon predicaments when setting up different things such as emails, site settings, and so on. That’s why, many hosting providers have prepared documentation with common questions and problems so as to help their clients get information quickly and seamlessly. As a result, the customer service team can focus on actual issues that particular customers may be experiencing, because the solution for the minor things will already be available on the Internet and customers can handle them without having to contact the support team. Having exhaustive documentation is extremely important, especially for new users with zero past experience, because the hosting service entails a vast number of functions and lots of individuals can become confused about what action to take. A good knowledge base can both help you perform the operations that you wish and find out how the hosting service works in general.

Extensive Online Documentation in Web Hosting

If you have ordered your very first web hosting package through our company or have moved your website over to us, you’ll become familiar with our platform and our in-house developed Hepsia Control Panel in a jiffy as we have compiled a thorough online knowledge base where you can find all the information that you could ever need – both general info in regards to the web hosting service as a whole and more concrete info about the different features that you can use and the issues that you could confront. The articles are available in 2 locations. The complete article collection can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every section of the Control Panel too. You can acquaint yourself with how to do virtually everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles offer step-by-step instructions, so you will never become baffled on account of an unclear text. Surely, in case you encounter a more specific obstacle and you’re unable to find a solution in our knowledge base, you can get in touch with our client support staff members 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting include extensive online help documentation where you will find info about all the functions that our custom Hepsia Control Panel offers, as well as solutions to different questions and problems that you might run into. All configuration manuals include in-depth descriptions, which implies that you will not need to worry about skipping something in case you plan to export a database, for instance. The troubleshooting articles cover a number of probable causes of particular issues and the solution for each of them, so if you’re unable to send email messages even though you have the right SMTP server settings, for example, you can quickly find out what the reason may be and repair the problem with a couple of clicks in your mail client. As the Hepsia Control Panel offers quite a few features, you will be able to find applicable articles in every single section. In case you’d like to examine all help articles, you can use the Help menu, which is located in the upper right corner of the Control Panel.