The customer support that you can receive from your web hosting supplier is really important, regardless if you have pre-sales questions and you're not a client yet, or you have some technical problem with a current account. Prompt and clear information regarding a question or a problem can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a real web hosting supplier not from some reseller. If you get a hosting account via a company that doesn't own its servers and it cannot access them right away, it's very likely that you'll wait for a day or two in order to have a response to any kind of question, therefore your sites may stay offline for quite a while. However, a supplier which provides numerous means of communication and has a technical support staff available at any time will assist you to right away and help you reduce or totally avoid any downtime and potential losses.

24/7 Customer Support in Web Hosting

The customer and tech support services for our web hosting plans are round-the-clock, so you can forget about waiting for several days to receive assistance. If you are not our client yet, you can phone us, chat with an agent or send an e-mail. If you do have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You'll be able to choose the best way to contact us based on what your location is or the device you're using. We will assist you for almost any hosting-related question that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the maximum response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

All Linux semi-dedicated hosting that we provide feature 24/7 customer and tech support, which means that whatever the issue you experience, you're able to get in touch with us and we will help you without delay. Our guaranteed response time for any e-mail or ticket that you open via your Hepsia hosting Control Panel is just one hour; the actual response time rarely is more than 20 minutes. We also offer phone support with multiple local numbers internationally plus a live chat, so you're able to get in touch with us and receive additional information about our solutions even if you do not have an account yet. We can assist you with any kind of question or a problem you have - payment methods, plan specs, email configuration, hosting account settings, etc. If you employ our services, you will never encounter an issue where you should wait for a day or two to get a problem resolved like you will need to do with numerous other suppliers.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to get timely support in general, let alone if you run an entire server, that's why every single dedicated server that we supply includes 24/7 support with one-hour response time warranty whatever the problem. This service is absolutely free for any difficulties with the server or the software that was installed from our administrators during the setup, which means that you are able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from your billing section or you can send an e-mail, and the actual reply time for either rarely exceeds 30 mins because we have administrators available 24x7x365. If you need general info about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you could employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you are able to include to your server plan through your billing Control Panel.