A 1–Hour Ticket Response Time Guarantee
We provide a 1–hour response time warranty for any trouble ticket or email that you submit to the client care team. We’ll quickly reply to all the general queries and forward right away the matter to our administrators in case any further assistance is needed. If you make use of the Admin Services package, we’ll carry out any of the included server administration services at a time that has been agreed upon in advance.
A Topflight Client Support Service
We’ll be at your disposal 24/7/365 to reply to any questions that you may have connected to our Web Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated hosting server. If you also require help with server management procedures, you can have a look at our Admin Services package, which includes data backup hard disk drive space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and installation procedures
An Intuitive Help Area
Our Web Hosting Control Panel has been preinstalled for every Linux dedicated hosting server. Among its features is a very convenient integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the educational articles have video versions which show all the tasks that you can carry out in a very illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.